The HMS Difference

Brand promise

At HMS, we are dedicated to improving the delivery of patient care through the adoption of technology. When your hospital staff is educated, bought in and using technology effectively, you improve business operations and change the way you deliver patient care. Our approach includes highly-personalized education, superb technical support and a team of experts who work alongside you.

But the real HMS difference is our people. We understand the needs of community hospitals because we’ve lived and worked there. And we still adhere to the same values. Listening and sharing. Doing what we say we're going to do. We roll up our sleeves to find effective solutions to our customers' toughest business challenges.

We're in it for the long haul. We understand that technology solutions require long-term commitments, and that customers want a relationship – not just a vendor. Our customers describe us as competent but approachable, self-confident but genuine, sophisticated but down-to-earth. And because of this, they keep coming back.

Service Strategy

Experts in healthcare technology. Your HMS implementation team is a group of highly skilled experts with deep IT knowledge. But we don't just send a team who installs your software and leaves. A separate support team will be there to see you through the rough spots. We'll recommend training where you need it and follow through as you continuously implement new features.

Customer education that defines success. HMS offers self-directed, self-paced online training when your systems are installed. But we don't stop there. The HMS Learning Institute combines role-based, on-site training with continual Webinars and online courses. With robust offerings on over 40 applications, our courses can be customized to fit your needs.

Support that stays with you. Your support team is available on an ongoing basis once your systems are in place. And when you call our support line, you get a live, caring voice. If the person you reach can’t solve your problem right away, we’ll pull in a focused support team to zero in on your specific need. For larger issues, our consulting and Ask an Expert programs offer highly specialized reinforcement.

What We Believe

Tom Stephenson, our CEO, puts it best:

"We believe in community hospitals and the role they play in healthcare. If they're successful, they make a vital contribution to their community. We want to give them the tools they need to deliver the best possible care."

"This is a customer-driven company, where people are straightforward and responsive. We work side-by-side with our customers and look to them as our collaborators in innovation. If we do our job, hospitals do a better job of patient care. People's lives are changed."

"As long as computers have been in hospitals, HMS has been there, and that's what we're about."

Our values support this philosophy:

• Provide exceptional value to our customers
• Maintain long-term growth and profitability in order to reinvest in our customers and employees
• Be the single point of service for our customers’ information system solutions
• Provide world-class support and systems capability to the customers we serve
• Provide a challenging and rewarding work environment for our employees

Why these values? We believe that community hospitals should have the same technological advantages as larger institutions and healthcare systems. We believe that our customers want a long-term relationship with a company that really delivers. And we believe that our employees are the cornerstone of our own success. That’s why we want to help them – and you – succeed.