Our account managers help you provide quality patient care and improve business processes using our applications. With expertise in strategic planning, operational efficiency and customer service, they assist you one-on-one in meeting the challenges of a dynamic healthcare environment.
Our account management program facilitates and promotes communication between hospital personnel and HMS so that our objectives are always aligned with your needs. To help increase your productivity, account managers identify any customer issues and orchestrate appropriate action and follow-up for the best resolution possible. They maintain up-to-date information on your facility’s staff, organizational changes and new lines of business and keep you informed about myriad resources that will help you succeed, including new products, consulting services, educational opportunities (online, onsite or at HMS) and regional user groups (RUGs).
A combined total of more than 100 years of healthcare experience represented by our account management team is at your service. Providing the right information at the right time, these experienced industry professionals use their wealth of knowledge to educate our customers about key topics such as meaningful use, value-based purchasing, accountable care, health information exchanges, HIPAA compliance and more. You can pick up the phone and place a direct call to your specially assigned representative at any time and discuss trends, share thoughts on important issues and request advice.
Your representative works within all levels of your organization to fully understand the specific needs, challenges and areas in which HMS products can improve efficiency. He or she finds the business solutions that add value to your organization in the areas of finance, operations and patient care. By assessing your staff’s training needs; identifying any support, software installation or hardware impediments to performance; and introducing new products and services, our account managers help you optimize resources and streamline processes. You are empowered to focus less on your IT systems and more on your patients.
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