The HMS Customer Support team has a simple goal: We will resolve your issues effectively and efficiently, so you can get back to work. We built a team with everything it takes to deliver on that goal and give you a good experience at the same time—more expert resources, more hours with live-agent coverage and a commitment to leading the industry in customer satisfaction.
HMS Customer Support is organized in tiers of experts who are available to promptly address the complex needs of your patient-care and business operations. With our focus on staffing for industry expertise and bringing technical resources onto the support teams, we’re resolving issues faster and more effectively than ever. That means your staff can spend less time resolving IT problems and more time on everything else.
Based on direct customer feedback and in an effort to improve overall customer experience, our Customer Support teams are expanding our availability to 24/7 live-agent coverage. When your staff can reach us directly, day or night, including weekends, response and resolution time go up, and everyone is able to work as productively as possible. Our transition to 24/7 live-agent coverage is our committment to you.
We choose the right people and prepare them well to resolve your issues. We measure team performance on issue-resolution and customer satisfaction, so our success is based on solving your problems and delivering a good experience as we do. We hire, train and measure everything on those metrics, and the results have a direct impact on the continued improvement of the service you receive. Watch the videos on this page and hear our customers evaluate HMS Customer Support.
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