Provide technical support for approximately 600 HMS clients.

• Troubleshoot technical issues on the IBM System i platform including printer configuration, communication devices, TCP/IP configuration, and other HMS hardware/software related topics
• Provide support for printers and other Linux, Faxstar & Print Monitor Servers
• Responsible for escalating issues to full resolution
• Document calls and log issues to full resolution
• Field phone calls in a prompt and professional manner
• Work both individually and in a team environment to complete assigned projects

• AS400/System i or experience in another computer related field preferred
• College Degree or equivalent IBM certifications preferred
• Support or Call Center experience would be beneficial
• Extremely high aptitude for learning in a fast paced technical environment
• Ability to complete tasks in a timely manner
• Ability to work in a team environment while also being able to work on jobs individually
• Basic PC computer knowledge
• Ability to troubleshoot problems, develop constructive solutions, and recommend specific action
• Ability to develop and maintain effective relationships with clients and HMS personnel
• Healthcare background may be beneficial
• Demonstrated multi-tasking and problem solving skills
• Must be able to independently manage projects and client issues
• Must possess ability to implement process improvement ideas
• Must have good communication skills, both oral and written
• Working knowledge of IBM processes and procedures including but not limited to: iSeries Access, iSeries Navigator, system saves, PTF's, user profiles, printers, and security would be helpful

Recruiter in the Human Resources Department
3102 West End Avenue, Suite 400
Nashville, TN 37203
Fax: (615) 386-2869