Under general direction, carries out procedures to ensure that all information systems products and services meet organization standards and end-user requirements.

• Performs and leads tests of software to ensure proper operation and freedom from defects.
• Creates test data/test scripts for applications, including use of automated testing tool.
• Documents and works to resolve all complex problems.
• Reports progress on program defects and problem resolution to management.
• Devises improvements to current procedures.
• Resource about assigned areas to technical writers and other Quality Assurance Analyst.
• Performs complex work flow analysis and recommends quality improvement.
• Supplements Customer Support activity as assigned, including:
  • Provides professional phone support to HMS clients for financial modules.
  • Develops a thorough working knowledge of each financial application as well the IBM AS400 operating system and other tools needed.
  • Learns how to use various IBM utilities (i.e. Query) and develops some knowledge of programming languages used by HMS.
  • Researches and resolves client open issues in a timely manner with daily client follow-up.
  • Supports "on call" as needed several times a year including holidays.
  • Any other duties as deemed necessary to provide quality service to the HMS client base.

• B.S, Degree Preferred.
• G/L, Accounting applications experience preferred.
• Previous software help desk experience.
• Basic computer skills.
• Healthcare background required.
• Knowledge of RPG & JAVA programming language.
• 3+ years of Healthcare Management Systems Software experience a plus.
• Software project development concepts experience.
• Experience with Quality Assurance methodologies.
• Familiar with GUI applications and client server environments.
• Ability to make decision through thorough analysis.
• Good interpersonal skills that include the ability to effectively communicate in both writing and verbally.
• Excellent written, proofreading, and verbal communication skills.
• Must be detail oriented, organized, and have the ability to multi-task.
• Ability to demonstrate supportive relationships with peers, clients, partners, and corporate executives.
• Must be flexible with a “can do” attitude and have the ability to remain professional under high pressure situations.
• Ability to retain and protect confidential material.
• Strong computer skills in Microsoft Office applications (i.e., Word, Excel, PowerPoint, etc.).
• Negative pre-employment drug tests.
• Criminal and MVR backgrounds meet our company hiring criteria.

Recruiter in the Human Resources Department
3102 West End Avenue, Suite 400
Nashville, TN 37203
Fax: (615) 386-2869